Frequently Asked Questions

What skin types is J-Walk suitable for? 

Our products are formulated for all skin types, including sensitive, dry, oily and combination skin. 

Can my pre-teen son use J-Walk? 

Yes, it is perfectly safe for pre-teen boys to use these products.

My daughter likes the smell of the products and she wants to use it, is it safe for her to use?

Absolutely! There are no ingredients in these products that are not suitable for female skin.

My partner has never cleaned his face properly, is he able to use J-Walk too? 

Of course! It's never too late to start taking care of your skin. 

How can I track my order? 

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this link to track your order's delivery status. 

How do I contact customer service?

You can reach our customer service team via email - info@jwalkbrands.com.au or through the contact form on the website. We will endeavour to respond to your enquiry within 48hours.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order once it has been placed, please contact us via email info@jwalkbrands.com.au as soon as possible. We will do our best to accommodate your request. 

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately via email - info@jwalkbrands.com.au

Are your products available in retail stores?

Currently our products are only available online through our website.